Watch repair software for labs and ateliers
High-value timepieces need meticulous tracking. Service Me supports tight intake documentation, in-lab status, and a controlled path to return—so a lost sticky note is never the weak link in your process.
Intake that matches the value of the piece
Record condition, reference numbers, and customer expectations in structured fields. Photos sit with the job so the bench and the front desk see the same story on day one and day ten.
Work-in-progress you can actually audit
Know what is in calibration, what waits on a part from Switzerland, and what is ready for QC. The goal is a calm lab that can answer status questions in seconds, not after walking the room.
Customer experiences that feel premium
Updates should feel as careful as the repair itself. Automate the right message at the right time so clients trust the hand-off without overwhelming your team.
Capabilities watch service teams use
- End-to-end chain of custody from drop-off to return.
- Label and bench workflows aligned to how you organise trays.
- Service history and repeat client context on demand.
- Clarity for warranty and out-of-warranty work on the same platform.
Frequently asked questions
Is this for independent watchmakers only?
Both independent and brand-authorised style workflows fit, as long as you need a serious operational system around intake and WIP.
Can you handle very long lead times?
Yes. Status fields and history are built for jobs that spend weeks or months in different stages while parts move globally.
What about data security and discretion?
B2B operations live in your controlled account structure; combine good internal policy with a platform that keeps job data tied to the ticket, not ad hoc channels.