Home appliance repair software for field and bench teams
Washing machines and fridges break on the customer’s schedule, not yours. Service Me helps appliance service companies coordinate call-outs, return visits, and parts logistics so the same fault is not diagnosed three different ways by three people.
Built for the truck roll reality
Plan routes and appointments, capture fault codes, and make sure the right van stock context travels with the ticket. When a second visit is needed, the new engineer sees the full history.
Spares and jobs linked properly
Track what you hold in the warehouse, what is on order, and what the technician used on site. That link is what turns gut-feel into predictable gross margin on service contracts and retail work alike.
Customers who know the plan
Reduce missed slots and confused homeowners with clear notifications around arrival and status. The platform supports the reality that many jobs need more than one touch.
Appliance service teams use Service Me to…
- Unify in-home and in-shop work on a single job record.
- Document installations, recalls, and repeat failures clearly.
- See technician capacity and work-in-progress in one view.
- Tie reporting back to contract SLAs and retail turnaround promises.
Frequently asked questions
We mix warranty, retail, and contract work. Can one system cover it?
That mixed model is common. The goal is one place that knows every device you touched, who paid for the visit, and what comes next operationally.
Is there mobile support in the field?
Field workflows and mobile-friendly experiences are a core part of the product, not a bolt-on.
How do you handle return visits and repeat parts orders?
The ticket stays the anchor across visits, so you do not fork history into a new file every time you return.