Jewelry repair software for service counters and workshops
Rings, chains, and custom pieces are emotionally and financially high stakes. Service Me gives you structured intake, bench routing, and clear customer communication from first touch to the moment the client leaves with the item.
Trust-based intake, not scribbled paper
Log stones, metal, and condition with consistent fields. When an estimate or scope changes, the ticket reflects it, so the story matches what the client was told and what the goldsmith is building.
WIP the whole team can read
See what sits in sizing, what waits on a special order, and what is ready for polish. The counter stops overpromising, and the workshop stops guessing priorities.
Clients who feel informed, not left guessing
Use SMS and email in the same system your team updates. Fewer ad hoc calls, fewer crossed wires, and a more premium experience for gift-season peaks.
What jewelry service teams get from Service Me
- Item-level documentation with photos and notes.
- Multi-step work that mirrors bench reality.
- Clear separation of estimate, approval, and work start.
- History by customer for lifetime service relationships.
Frequently asked questions
We do both quick repairs and long custom jobs. Does it fit?
Yes. The same account supports fast sizing jobs and work that needs multiple internal stages, as long as you want one operational backbone.
How do you help during holidays?
Higher volume is easier when intake is fast, status is real-time, and customers get predictable updates as jobs move through the shop.
Can we reflect multiple locations?
Enterprise options exist for more complex orgs; for many teams, the priority is a single, disciplined workflow first.